FAQs
Frequently Asked Questions (FAQs)
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How can I contact you?
You can reach us anytime through our Contact Us page or by emailing us at support@cleverhug.com. Our support team usually responds within 24 hours. -
Where are your products shipped from?
We work with trusted suppliers, and most of our products are shipped from our partner warehouses in the US, Europe, and Asia to ensure faster delivery times. -
How long will it take to receive my order?
Shipping typically takes 7–15 business days depending on your location. You will receive a tracking number once your order has been shipped. -
Do you offer order tracking?
Yes! Once your order has been processed, you will receive an email with your tracking details so you can follow your package in real-time. -
Can I get a refund if I’m not satisfied?
Yes, we have a 30-day refund policy. If you are not completely satisfied with your purchase, contact us within 30 days of delivery to request a return or refund. -
What if my item arrives damaged or defective?
We’re sorry for the inconvenience! Please contact us within 7 days of receiving the product with photos of the damage, and we will send a replacement or issue a refund. -
Can I change or cancel my order after placing it?
Orders can be changed or canceled within 12 hours of purchase. After that, we begin processing, and changes may not be possible. -
Do you offer international shipping?
Yes, we ship worldwide! Shipping times and fees may vary depending on the destination country. -
Are there any hidden fees?
No, never. All prices shown include taxes (where applicable). Shipping fees, if any, will be displayed clearly at checkout. -
Do you offer discounts or promotions?
Yes, we regularly run special deals and promotions. Subscribe to our newsletter to stay updated on our latest offers.